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Accessing Mental Health and Wellbeing Services for 18-25 Year Olds

Frimley Health and Care Integrated Care System (ICS) has worked with Surrey Heartlands Health and Care Partnership and Healthwatch Surrey to better understand and improve the transition (moving from one service to another, leaving a service behind and starting somewhere new) of young adults (18-25) with complex mental health needs into adult mental health and wellbeing services.

An engagement and research exercise has taken place to gather insight and feedback from young people, families, carers and professionals. The aim was to better understand experiences of transition between services, gather feedback to understand what can be improved and to build upon existing engagement work testing three high level themes created as a result of previous workshops;

  1. Transition & Access – preparation for transition, defining the transition processes, providing safe appropriate environments
  2. Prevention & Training – Co-developed training package for Young Adults transitioning as well as specific packages for workforce, families, and carers.
  3. Communication & Messaging – clarifying a system wide mental health pathway, creating clear signposting through targeted communications and messaging about transitions.

To support this work the Frimley Health and Care ICS developed a survey to share through existing networks across the system. The feedback obtained will support the work being led by Surrey Heartlands and Healthwatch Surrey. The overall aim is that this work will support the development of clearer pathways and smoother transfer for young adults with severe mental illness (SMI) and complex needs.

In order to improve the service provision offered, we asked for thoughts on current ideas for change, as well as feedback on any other improvements that could make a difference to the experience of a young adult accessing Mental Health and Wellbeing services in the community.

The insight gained will provide a more holistic understanding of existing services and improve their design and accessibility. Additionally, the feedback will support the creation of an effective communications and messaging campaign to ascertain where awareness of services needs to be raised and more effectively communicated to young people.

A full report including feedback from the survey and supporting engagement work can be accessed HERE.

A further update on this work (July 2021) is available HERE.

Further information and contact details:


Surrey Heartlands Health and Care Partnership is a partnership of local health and social care organisations in Surrey that work together to transform local services and support people to live healthier lives. This partnership covers traditional NHS services such as your GP, A&E, Outpatients etc. as well as the services provided by the County Council (e.g. social care).  We will refer to the partnership as Surrey Heartlands in this information sheet.

Healthwatch Surrey is part of a network of organisations across England that ensure the involvement of local people in the commissioning, provision and scrutiny of health and social care services. Healthwatch has the power to make sure that those in charge of health and social care services hear people's voices. 

For further information about this project or if you have any questions please contact Rebecca Isherwood-Smith: