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Access to Primary Care services during COVID-19

Covid-19 infection rates are extremely high and continuing to rise both nationally and regionally. The numbers of staff in general practice are also reduced by the infection rate, and so to keep our patients and staff safe we need to make changes to the way we provide services locally. This will ensure that those most at risk from the impact of Covid and those with the greatest health needs are prioritised at this time including ensuring the Covid-19 vaccination is rolled out as quickly as possible to priority groups.

Minor illness and conditions that can be dealt with by community pharmacies will not be seen in general practice. Please follow our “Know Where to Go When Feeling Unwell” guidance and contact your local pharmacy in the first instance. If you need advice over and above what your pharmacy can provide, use NHS 111 online NHS 111 online or call NHS111 if you do not have access to the internet.

General practice remains OPEN if you need us for an urgent and on-going health need:

  • Practices have been asked to prioritise the needs of those people we know are at increased risk from Covid-19, including people with long term conditions, frailty, learning disabilities and severe mental illness.
  • Serious, ongoing and urgent conditions will be prioritised including routine care for those at higher risk.
  • You may notice that you have less contact with your GP than previously if your condition is stable at the moment.
  • Suspected cancer will be prioritised.
  • Covid-19 infections will be prioritised.

Many other services will also continue, but please consider how urgent your request is and whether this could wait.

Our staff have the right to be treated with dignity and respect at all times, so if you need to contact the practice please remember that any abuse of our staff will not be tolerated.

Please do not contact your practice by phone or online for minor illness.

Please do not contact your practice by phone or online about Covid vaccinations.

Thank you for supporting your general practice surgery at this time.

Think NHS 111:

Remember, NHS 111 continues to be just a phone call or a few clicks away for help, advice or referral for urgent medical problems when you’re not sure what to do.

To get help from NHS 111 you can either go to 111.nhs.uk (for people aged 5 and over only), or call 111. NHS 111 is available 24 hours a day, 7 days a week.

If you think you may have symptoms of coronavirus, you can now get a free NHS test. If you need medical advice about your symptoms then contact NHS 111 online - 111.nhs.uk/covid-19.

Tests are at either drive-through or walk-through test sites (booking in advance may apply), or by using a home kit that is sent to you on request. Find out more about the different options and how to access them here.

You can also contact your GP practice (do not visit) who’ll advise you on the best course of action which may be to visit a locally established 'hot site' - where people suspected of having coronavirus can still go for treatment while reducing the risk of infection to others.

Whichever service you access in primary care, the NHS would like to reassure you that it is working hard to continue to provide you with access to services when needed in a safe and timely manner. Although the way in which you may access services may have temporarily changed due to the threat of coronavirus, GP services, NHS 111 and your local pharmacists are only a call or click away to assist you. It’s important that you do not delay or put off seeking medical support.