Over the course of the last year the mobilisation by local voluntary and local authority colleagues to support the most vulnerable people in our local area has been heroic but there are still some people who don’t know what support is out there for them.
We have drawn together a range of information on this page to help you find the most appropriate services for your needs.
Healthy Surrey wellbeing hub: Access the local health and wellbeing services available to you as a Surrey resident, as well as self-care information that can help you lead a healthier life.
Surrey County Council's Coronavirus support pages
Surrey Community Helpline – 0300 200 1008
- Open Monday to Friday 9am – 5pm
- Text service for deaf and hearing-impaired residents only 07860 053 465 (also Monday to Friday 9am - 5pm)
- direct help to residents who need support – if friends or family are unable to help – with such things as picking up shopping, prescription collections or having someone who can be a telephone friend, and to other services that can help.
- advice on where to register your offer of help to support your community.
Action for Carers – Surrey-based support for adult and young carers – Tel: 0303 040 1234
Crossroads Care Surrey - Providing care and carers support to people within Surrey.
Connect to Support Hampshire: Wide-ranging information and advice around services for Hampshire residents.
Hampshire County Council: Coronavirus support information
Hampshire Coronavirus helpline for the vulnerable: If Coronavirus has had an impact on you or any aspect of your life, including anyone who is self-isolating, please call the helpline for advice and support. The helpline is open 9am to 5pm Monday to Friday. During the current period of national restrictions, it will also be open on Saturdays and Sundays from 10am to 3pm. Tel: 0333 370 4000
Andover Mind – Hampshire-based carers' support and dementia advice service
Princess Royal trust for Carers – Hampshire-based carers' support
(Choose the local area to you or the person who needs support)
Signal 4 Carers - Bracknell Forest support for adults and young carers
Volunteer with Get Involved Bracknell Forest
Windsor and Maidenhead
Helpline for people who are clinically extremely vulnerable:
- 0203 514 8117
- Available Monday to Friday, 9am to 4pm
Volunteer with Get Involved WAM
One Slough: Community response page or call 01753 944 198, Monday to Friday, 9am to 4pm
Slough Carers Support - For Adult carers in the slough area or for young carers
Slough Young Carers - For young carers
Volunteer with Slough CVS
Resources for parents and families
Coping guides for young people, parents and carers: A series of quick-reference guides to support mental wellbeing
Family Lives 0808 8002222 provides a parenting advice line
- 1.30-9pm Monday - Friday
Healthier Together: For comprehensive health information for under 18s, including Coronavirus.
Family and relationship concerns - https://www.relate.org.uk/
Sudden is a free service for bereaved people from day one of bereavement and for the first ten weeks. Their provision includes: emotional support by email or telephone from a trained, named worker; safeguarding and assessment of a bereaved person’s health; safety and any acute needs; help, advocacy and referrals to meet their care needs as well as “active monitoring” of mental health. The service can be contacted on telephone 0800 2600 400.
Cruse Bereavement Support – Supporting people at all stages of grief - call 0808 808 1677 or use the text chat on their website. The website also has lots of online resources and booklets for you to access if you or someone you love is dealing with grief.
Child bereavement support
Hope Again - provide support to young people after a loss. A trained volunteer will work individually with the young person for 6-8 weeks over the phone or through zoom. Call 0808 808 1677
Child Bereavement UK - Helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.
If you would like to understand more about how to help a grieving child or seek support for your family, visit the Children's understanding of death at different ages page.
If it is an emergency call 999.
Household isolation instructions as a result of coronavirus do not apply if you need to leave your home to escape domestic abuse.
Domestic Abuse National Helpline (and website) – 0808 2000 247 – open 24/7
Refuge: Safe and emergency accommodation, including culturally-specific services for women from minority ethnic communities and cultures.
National Centre for Domestic Violence - https://www.ncdv.org.uk/
- Tel: 0800 970 2070
- Text: NCDV to 60777
Women’s Aid: Online support
Respect: Advice line for men
- Freephone service also available on 0808 801 0327
Drinkaware: provides free confidential helpline 0300 123 1110 - Monday to Friday 9am-8pm & weekends 11am-4pm
Alcohol & Substance Misuse Alcoholics Anonymous - National Helpline 0800 9177 650
Free confidential helpline around issues regarding drugs - FRANK 0300 123 6600 – 24/7
If you believe that someone is at risk of radicalisation you can help them obtain support and prevent them becoming involved in terrorism by raising your concerns.
To find out more about how to help someone close to you, visit actearly.uk or call the national police Prevent advice line 0800 011 3764, in confidence, to share your concerns with specially trained Prevent officers. The advice line is open between 9am and 5pm every day.
Healthwatch: The independent national champion for people who use health and social care services, there to find out what matters to people, and help make sure their views shape the support they need. There is a local Healthwatch in every area of England:
- Healthwatch Bracknell Forest
- Healthwatch Hampshire
- Healthwatch Slough
- Healthwatch Surrey
- Healthwatch Windsor and Maidenhead
Citizens Advice: https://www.citizensadvice.org.uk/
Debt Advice - https://www.moneyadviceservice.org.uk/en
Home heating: For help and advice on staying warm and active this winter and where to find support, click here.