Communication resources for system partners

Platinum Jubilee weekend 

With celebrations planned over the Platinum Jubilee weekend, we have to plan for an expected increase in demand to services. 

Please use the resources below across your channels  to remind local residents  to be prepared in the lead up to the bank holiday, raise awareness of local pharmacy opening times during this period and a reminder to celebrate with care and if you need medical advice to contact NHS 111 online first.

May Measurement Month

Health and care services across Frimley Health and Care are raising awareness about the importance of knowing your numbers and regularly checking your blood pressure.

Helping people to tackle the hidden danger of high blood pressure is part of Frimley Health and Care’s ‘Living Well’ ambition, which is a programme aimed at supporting all people to have the opportunity to live healthier lives, no matter where they live or what their circumstances are. The ambition is for everyone to have more years of healthy life, with more opportunities in education, work, accommodation, with healthier lifestyle choices and increased wellbeing.

We have developed a number of resources to support this campaign so please share them across all of your channels and across your networks. 

Think NHS 111 first

Help play your part and think NHS 111 First when you need urgent, but not life-threatening, care, to help manage demand on urgent and emergency care services this winter.

Pharmacy

Winter pressures on the NHS are well recognised and we all have a responsibility to help ensure that emergency services are used appropriately.

“Pharmacies continued to be open throughout the pandemic and remain a vital lifeline for their communities. Many people are unaware of the wide range of services available from their local pharmacist. 

We have developed a specific communications pack to remind residents that local pharmacists are trained medical professional who can provide free advice on the best treatment for a wide range of illnesses and minor ailments.

We have developed web copy, social media messages, images and a video.

Minor Injuries Unit Bracknell 

Across Frimley Health and Care that there is a Minor Injuries Unit at Bracknell Healthspace. Available 7 days a week, 8am-8pm, as well as x-ray services (except for Saturday’s). This service is available to all residents, no matter where they live, and even if they may need to travel a little further than their nearest A&E, they will most likely be seen and treated a lot faster at the minor injuries unit.

Knowing where to go when feeling unwell campaign

Knowing where to turn when you’re not well is important - It can help you to access the advice and support you need more quickly, saving you wasted time and journeys and reducing your anxiety.

That’s why we have produced information to help local residents. From a headache, through burns and scalds, mental health issues, right up to life-threatening emergencies, the information contains advice on a wide range of potential problems.

NHS Frimley Healthier Together

It can be extremely stressful when a child is unwell.

The NHS Frimley Healthier Together website provides information to help recognise what might be wrong, where to seek help if required, what you should do to keep your child comfortable and how long a child's symptoms may last.

The assets below can be used for websites and social media to raise awareness of the NHS Frimley Healthier Together website. 

NHS primary care staff respect

Incidents of verbal abuse, aggressive behaviour and staff attacks at GP practices across our region are on the rise and having a serious impact on the wellbeing and mental health of our healthcare professionals.

Please share the resources below across channels. 

Mental Health services awareness

When we’re feeling worried, down or busy caring for others, it’s even more important to look after ourselves. Mental health and wellbeing is important to us all.

One in four people will experience problems with their mental health during their lives.

There are a range of services available to support local people in maintaining good mental wellbeing and addressing any problems as they arise.

The assets below can be used for websites and social media to raise awareness of local services available to support.

Know where to go when feeling unwell flow chart

It’s important that we all know where to turn when we or someone we care for needs help.

As demand for NHS services increases, particularly when services are under considerable pressure, it is important that you are seen and supported by the appropriate service for your health concern.

Frimley Health and Care have produced a flow chart which can help you determine which service you need. By following this simple flow chart, you can feel confident you are choosing the right service for your health concern whether it’s during working hours, in the evening or at weekends.  

Your GP Practice is working differently

The pandemic is not over. GP practices are open and have been throughout, however to protect everyone, they must maintain safe infection control and minimise unnecessary physical contact. Since lockdown restrictions eased we have been experiencing unprecedented demand on our services.

That’s why we have produced information to help local residents understand why their GP practices are working differently. 

Information on visiting hospital - Frimley Health NHS Foundation Trust 

Emergency Departments are under extreme pressure, and staff are working hard to ensure that people get the treatment they need as quickly as possible.

The below campaign assets support the know where to go when feeling unwell campaign and ask people to consider alternatives such as calling NHS 111, visiting their local pharmacy, GP or a minor injury service before visiting A&E.